Customer Engagement & Digital

Customer Engagement & Digital

Our Customer Engagement & Digital capability is focused on creating personalized consumer experiences and one-to-one communication fueled by data.

Being a leader in digital marketing, allows us to invent innovative and “digital at heart” ideas, offering not only advice, but also creative development, development of relational platforms (e-crm), implementation of technology platforms for web, social, mobile and e-commerce.

Our services:

Customer engagement strategy
Planning, designing and executing the relationship between the brand and individual customers at every stage of the customer journey.

Loyalty & CRM
Strategies to increase the total lifetime value of current customers, by unlocking the bonds between the brand and the consumers.

Continuous commerce
Going beyond e-commerce to a continuous engagement by building a value exchange between the brand and the customers.

Marketing technology
Understanding, assessing, selecting, implementing and operationalising marketing technology stack to enable business, not constrain it.

User Experience & User Interface Design
Enhancing customer satisfaction and loyalty by improving the usability, ease of use, and pleasure provided in the interaction between the customer and the product.